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Refund & Exchange Policy

We aim to ensure that every transaction with us brings joy. Should you find yourself dissatisfied with your purchase for any reason, our return policy is designed to assist you.

Rigorous product checking

We meticulously inspect all of our products before sending them out to you. Nonetheless, if you encounter any problems with your product, we kindly ask that you contact us within 24 hours of receiving your package.

Return period

After approval for a return, you have a 7-day window from the date of parcel receipt to return the item. Make sure the item is in its original condition, unused, with tags, and in the original packaging.

Return shipping

To send back an eligible item, the customer must cover the shipping expenses. We suggest opting for a trackable shipping service to guarantee that your return is monitored and received. Please note that we cannot be held accountable for any returns lost or damaged during transit.

Refund Procedure

To initiate a return, please reach out to us via email at aaliyasabayaltd@hotmail.com. We will provide you with detailed instructions on how and where to send your package. Please remember that we cannot accept items sent back to us without prior return authorization.

Faulty or Incorrect Product

We kindly ask you to examine your order upon receiving the goods and promptly notify us within 2 days if you find any defects, damage, or if you received the incorrect item. This allows us to assess the issue and take appropriate action to rectify it. Please note that minor issues such as hanging or loose threads are not considered product damage or faults.

Defective Product

We apologize for the inconvenience caused by receiving a faulty or incorrect item in your delivery. We are committed to resolving this matter promptly. Please send an email to aaliyasabayaltd@hotmail.com with an image of the faulty item, a description of the issue, and your order details. We will respond within 48 hours to discuss and agree upon a suitable resolution.

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